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Privacy Policy

Last updated: 17 July 2025

Green Concept Houses d.o.o. ("GCH," "we," "our," "us") respects your privacy. This policy explains how we collect, use, and protect personal information through the Sommerhagene website and any related services.

1. Information We Collect

  • Information you provide – name, email address, phone number, booking details, and any message you send via forms or email.
  • Automatic data – IP address, device type, browser, referring pages, and pages visited, collected through standard server logs and cookies.
  • Booking data – dates of stay, number of guests, and payment status if you reserve a villa.

2. How We Use Your Information

  • Confirm or manage bookings.
  • Respond to inquiries.
  • Send updates about the resort, promotions, or policy changes (you may opt out at any time).
  • Improve site performance and user experience through analytics.
  • Meet legal obligations and protect our legitimate interests, such as fraud prevention.

3. Legal Bases (GDPR)

We process data under one or more of the following bases:

  • Your consent (when you submit a form or subscribe).
  • Performance of a contract (handling bookings).
  • Legitimate interest (site security, service improvement).
  • Compliance with legal obligations.

4. Cookies

The site uses essential cookies for navigation and session management, plus analytics cookies that measure traffic. You can disable non‑essential cookies in your browser without affecting basic site functions.

5. Third‑Party Services

  • Payment Processor – if you book online, payment details are handled through a PCI‑compliant provider; GCH never stores full card data.
  • Analytics – aggregated, anonymised traffic data may pass through services such as Google Analytics.
  • Email Service – newsletters are sent via a GDPR‑compliant provider; unsubscribe links are included in every email.

6. Data Retention

Contact messages are stored for up to 24 months. Booking records follow local accounting law (up to 10 years). Analytics data is retained for 26 months.

7. Your Rights

Under the GDPR you may request access, correction, deletion, restriction, or portability of your personal data, and you may object to processing. Email privacy@greenconcepthouses.com with any request; we will respond within 30 days.

8. Data Security

We use HTTPS encryption, access controls, and regular security audits to protect personal information. No internet transmission is 100 % secure, but we take reasonable steps to minimise risk.

9. International Transfers

Servers are located in the EU. If data moves outside the EEA, we rely on adequacy decisions or standard contractual clauses to ensure equivalent protection.

10. Changes to This Policy

We may update this policy. The "Last updated" date reflects the latest revision. Material changes will be flagged on the homepage or emailed to subscribers.

11. Contact

Green Concept Houses d.o.o.

Džemala Bijedića 162, Sarajevo, Bosnia & Herzegovina

Email: info@greenconcepthouses.com

Phone: +387 62 748 473

Copyright Notice

All copywriting, imagery, and design elements on this website are © Green Concept Houses d.o.o. 2025. Reproduction or distribution without written permission is strictly prohibited.